Dealers

Depending on the market, yes. It’s based on coverage, capability, and commitment (sales + service + stocking). We prefer strong partners over many overlapping ones.

Yes in some regions. If you have workshop capability and want to support local customers, we can discuss a service-only role.

We expand where we can support customers properly (service + parts + training). Tell us your country and we’ll confirm availability and network plans.

Usually a straightforward process: territory review, capability check, and commercial setup. If you provide complete company and service details, it moves quickly.

• SC400: 1.5–5 t carriers, urban/residential/tight-access

• SC600: 6–12 t carriers, site prep/development/utility corridors

• SC850 Pro: 13–30 t carriers, forestry/infrastructure/large-scale clearing

Contractors, land clearing companies, municipalities, arborists, forestry operators, infrastructure corridor contractors, rental fleets (in some markets).

Keep it practical: less site prep, controlled work, less extra handling, predictable maintenance. Don’t argue. Show workflow and result.

Both. Attachments sell once, but consumables and service parts create repeat revenue—especially for contractors doing steady stump volume.

Product basics, carrier matching, operating guidance, and service/wear part replacement. The goal is that your team can confidently sell and support without escalating every issue.

Yes. Hardwood and dense roots increase time per stump, but the machine is built for variation across daily work.

Your team handles first-line customer support (normal dealer standard). Dipperfox supports you with second-line technical help when needed.

In many cases, yes—depending on region and schedule. Dealers who run demos consistently usually sell more, faster.

At minimum: common wear parts/consumables (blades, center screw, hardware kits) and a basic service kit. We can recommend a starter stock by model and expected volume.

Yes. Consumables are designed to be replaced efficiently on-site: boltable dual-sided blades and replaceable center screw.

Usually setup and operating technique (hydraulics not matched, incorrect flow/pressure expectations, or poor site approach). That’s why dealer onboarding and carrier matching matter.

Yes. We want your workshop to solve normal issues quickly without guesswork.

You’ll receive dealer pricing based on territory and partner level. We keep the structure clear: unit pricing, consumables pricing, and support terms.

Depends on region and agreement. For many partners, it starts with a practical first order + consumables.

Depends on partner history, region, and volumes. We keep it standard and predictable.

We recommend shipping to the dealer for pre-delivery checks and customer onboarding, but logistics vary by region.

It varies by model and production schedule. We provide lead times at quote/order stage and keep dealers updated.

Warranty terms depend on region and sales channel. Dealers receive the full warranty terms in writing, plus the claim process.

Dealer collects information (serial, photos, operating details, hydraulic setup), then we confirm next steps. Clear documentation makes claims smooth and fast.

Normal wear items/consumables and damage caused by incorrect setup or misuse—standard for this product category.

Yes—especially for customers requesting local sales/service. We prefer to route leads to capable partners who respond quickly.

Yes. Dealers get access to approved media assets for web, social, and print.

Yes. Co-marketing works best when dealers run demos or attend trade events with clear local follow-up.

Three things: correct carrier matching, willingness to demo, and basic consumables stock. When customers see it work, they buy.

Company info, territory, excavator brands, service capability, and the customer segments you serve. If you can, include typical carrier sizes in your region.